SHG TO PROVIDE INTEGRATED HOUSING MANAGEMENT SERVICE
Southern Housing Group (SHG) has launched an improved resident-focused and integrated housing service to all residents, whether they are tenants, leaseholders, shared owners or homeowners.
On many of SHG's existing estates, leaseholders and tenants live side by side, and this trend of building estates of property for rent and sale on the same site is set to continue.
Duplication of effort and different levels of service being provided to different categories of residents across the Group, along with co-ordination and communication difficulties, prompted a large scale review of resident services. The new integrated housing management aims to provide one consistent quality of service to all SHG customers.
Project Director, Angela Prickett said: "This is a fundamental change for Southern Housing Group and has been driven by our aim to improve services to all our residents.
"Anti social behaviour is a big concern for our residents and we have introduced a new role of Anti social behaviour case workers dedicated to resolving complex cases. Estate standards is another key issue, and our new structure delivers more staff resources out of the office on estates, working with our residents to identify their priorities and to deliver local solutions."
SHG's dedicated Customer Service Centre will be a one-stop shop for enquiries for all its tenants and now owners, aiming to resolve residents' queries at the first point of contact.
www.shgroup.org.uk
Southern Housing Group (SHG) has launched an improved resident-focused and integrated housing service to all residents, whether they are tenants, leaseholders, shared owners or homeowners.
On many of SHG's existing estates, leaseholders and tenants live side by side, and this trend of building estates of property for rent and sale on the same site is set to continue.
Duplication of effort and different levels of service being provided to different categories of residents across the Group, along with co-ordination and communication difficulties, prompted a large scale review of resident services. The new integrated housing management aims to provide one consistent quality of service to all SHG customers.
Project Director, Angela Prickett said: "This is a fundamental change for Southern Housing Group and has been driven by our aim to improve services to all our residents.
"Anti social behaviour is a big concern for our residents and we have introduced a new role of Anti social behaviour case workers dedicated to resolving complex cases. Estate standards is another key issue, and our new structure delivers more staff resources out of the office on estates, working with our residents to identify their priorities and to deliver local solutions."
SHG's dedicated Customer Service Centre will be a one-stop shop for enquiries for all its tenants and now owners, aiming to resolve residents' queries at the first point of contact.
www.shgroup.org.uk
Comments